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MMCC

MMCC

Revolutionize your Customer Experiences

Revolutionize your Customer Experiences

Revolutionizing Customer Service Today, Powered by AI for Tomorrow's Excellence.

Revolutionizing Customer Service Today, Powered by AI for Tomorrow's Excellence.

Hello, I've noticed an unauthorized

transaction on my account. Can you help

me with this?

I'm sorry to hear that. Could you please

provide your account number and more

info about the charge?

What is MMCC?

Taiwan #1 Customer Care Application

A complete solution for building a better relationship with your customers

Multi Tenancy

MMCC Management and Maintenance

MMCC Management and Maintenance

Accelerate your customer care and deploy our solution flexibly.

MMCC Features

MMCC Features

Contact Center Solution

Contact Center Solution

Where Service Meets Satisfaction

  • iFlow

    Interactive Voice Response Intelligent Dynamic Voice Service

    Integration of Voice Response Content with Intelligent Chatbots

    Dynamic Setting of Voice Options

    iScript Editing Software

  • iRouter

    Intelligent Routing and Assignment

    The system efficiently assigns different media skills with its advanced multimedia routing capabilities.

  • iLogger

    Record Management Inquiry

    The system efficiently assigns different media skills with its advanced multimedia routing capabilities.

    The system records and organizes phone conversations, making it easy to listen and check their conversation quality.

    Call

    Call On Record

    Database

    Data Stored

  • iCare

    Customer Service Staff's Comprehensive Service On-Duty Interface.

    Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:

    Enhancing customer service center efficiency by 30%.

    Average operation time reduced by 30-60 seconds.

    Outbound Marketing

    Distributes Outbound Call List

    Data Search Support

  • iConsole

    Customer Service Management features include Real-Time Monitoring and Historical Reports.

    Real-time monitoring and alert for agent status.

    Real-time monitoring of routes and skills.

    Provide various historical reports

    On-duty seating chart

MMCC Benefits

Empowering Connectivity

Our Commitment to Secure and Innovative Communication Solutions

01

Secure Platform

Secure Platform

Intelligently routed the call back directly to the caller, without the need to dial any extension number.

02

Trusted Solution

Trusted Solution

Efficiently manages incoming calls by quickly routing them to available team members based on preset priorities.

03

Patented Innovation

Patented Innovation

Updates user lists by adding new connections, removing inactive ones, and categorizing based on department and position.

A complete solution for building a better relationship with your customers

MMCC Features

MMCC Features

Contact Center Solution

Contact Center Solution

Where Service Meets Satisfaction

Where Service Meets Satisfaction

  • iDialer

    Automatic Outbound Dialing System

    Broadcast voice messages.

    Simple IVR for easy customer interaction

  • TM

    Outbound Marketing

    Web-based system for outbound marketing.

    Supports dynamic list loading and field definition.

    Simple IVR for easy customer interaction

    Outbound Marketing

    Distributes Outbound Call List

    Data Search Support

  • iFax

    Automatic Fax Functionality

    Reduce specialist entry time

    Improve service efficiency

    Automatically load customer information

    Seat Map

    Idle

    Idle

    Idle

  • MMCC Report

    Automatic Fax Functionality

    Automatic Loading of Customer Information

    Reducing Agent Input Time

    Improving Service Efficiency

  • Scheduling Management

    Automatic Fax Functionality

    Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.

    Configure and track agent schedules

    Automated scheduling by skill proficiency

    Manage agent time off and overtime

  • Financial Recording

    Financial recording (video) system for the sale of high-risk products

    Configurable recording query

    Provides a recording review mechanism

    Provides the agent with a recording serial number

    Employ voice, voiceprint, and face recognition to improve identity validation

  • Email Management

    Customer Service Email Management Platform

    Automated Skill Assignment Mechanism for Email Inquiries

    Customer Service Email Management Platform

Contact Sales

Discover your digital community. Contact our sales today and elevate your business to the next level.

Contact Sales

Discover your digital community. Contact our sales today and elevate your business to the next level.

Contact Sales

Discover your digital community. Contact our sales today and elevate your business to the next level.

MMCC Benefits

Why choose MMCC Customer Service System?

Why choose MMCC customer service system?

Innovative Technology and Services

IMS Ready 

Cloud Ready

Comprehensive Open IP Standard Platform

Rich Experience, Trustworthy

25 Years of Experience

Local Development Team

Long-Term Supplier in the Financial Telecom Industry

Successful Cases

8 out of the top 15 Financial Holding Companies

Create super-staff

MMCC Achievement

Customer’s Achievement and Rewards

Driving Success for Our Prestigious Partnerships

MMCC Leading the Market Position in Taiwan

Serving

5M+

users daily

Serving

5M+

users daily

Serving

5M+

users daily

Connecting

200K+

calls everyday

Connecting

200K+

calls everyday

Connecting

200K+

calls everyday

Patented

50+

technology

Patented

50+

technology

Patented

50+

technology

Handled

90%

telecom carriers

Handled

90%

telecom carriers

Handled

90%

telecom carriers

GCCA Best Customer Experience Enterprise Award

December 1, 2022

We're leading in seamless banking, merging personalized video assistance with operational efficiency.

Learn More

Taishin Bank Sweeps 6 Awards in APSAA Awards

August 21, 2023

First Bank's smart customer service has enhanced its user-friendly features for an improved service experience.

Learn More

Octon and First Bank: Shaping Financial Technology Future

November 07, 2023

Taishin Bank and tech partners Octon were recognized for their innovative upgrade of the bank's CTI system.

Learn More

Your Voice Our Priority, Reach Out Today.

Product

Solution

Resources

How can we help?

Contact Us

© 2023 Octon. All Rights Reserved.

Your Voice Our Priority, Reach Out Today.

Product

Solution

Resources

How can we help?

Contact Us

© 2023 Octon. All Rights Reserved.

Your Voice Our Priority, Reach Out Today.

Product

Solution

Resources

How can we help?

Contact Us

© 2023 Octon. All Rights Reserved.

Your Voice Our Priority, Reach Out Today.

Product

Solution

Resources

How can we help?

Contact Us

© 2023 Octon. All Rights Reserved.

Customer Stories

After switching to the Octon platform from Avaya/Nortel, we cut staff costs by 20%, gained more customers, boosted our sales, and speed up processing.

First Bank

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