MMCC
Revolutionize your
Customer Experiences
Revolutionizing Customer Service Today, Powered by AI for Tomorrow's Excellence.
IP-PBX
iSwitch
Voice core as reliable as a financial security line
Every call deserves to be answered with trust
Stable audio quality with high-concurrency call handling
Seamless integration with existing systems, with zero-downtime upgrades
VIP routing and DID direct transfer for fast, accurate call handling
Blacklist and dialing permission controls to support financial-grade risk management
IVR
iFlow
Smart Voice Gateway
Automated operations with reduced risk and cost
24/7 automated services to shorten wait times
Supports TTS, database authentication, and service inquiries
Customizable workflows to quickly adapt to policy changes (e.g., rate adjustments, financial announcements)
ACD
iRouter
Precision routing engine
Quickly connects customers to the right expert
Automatic assignment based on skill, level, and wait conditions
VIP / high-asset clients are routed directly to dedicated agents
Fewer transfers and faster response times (ASA)
Agent Console
iCare
Customer service “Command Center”
Information in place for faster, more accurate responses
Unified interface for voice, video, and text
Displays customer background and history to improve compliant, accurate replies
Built-in WebRTC softphone, alerts, and other real-time support tools
Operations Dashboard
MMCC Report
Data-driven performance insights
Strategy decisions no longer rely on intuition
Real-time monitoring of SLA, answer rate, and queue load
KPI analytics that support precise decision-making for financial managers
Exportable formats for regulatory reporting or internal audits
Call Recording & Audit
iLogger
Strengthened compliance
Preserving the most reliable proof of trust
OmniChannel recording (continues even if third-party lines disconnect)
Encryption, tagging, classification, and indexing for easy verification
Supports legal retention, complaint tracing, and quality improvement
Real-Time Agent Management Room
iMap
Visualized workforce control
No more congestion during peak hours
Seat-map view showing each agent’s live status
Helps supervisors dispatch and support teams flexibly
Prevents service bottlenecks and strengthens emergency response capability
Intelligent Outbound Dialer
TM
Financial marketing growth engine
Predictive / planned / preview dialing to boost connection rates
Ideal for collections, marketing, reminders, and surveys
Multi-task performance tracking with clear ROI
Salesforce Integration
CTI
Service + data unified
Enabling more accurate financial communicatio
Customer information pops up instantly when a call connects
Supports integration with core systems and CRM
Ensures data consistency and compliant operations
MMCC Platform Benefits
Unified Omnichannel Experience
Voice / Web / App / Email / Video fully supported
Voice
Web
APP
Video
Manage all channels through a single platform to deliver a seamless, cross-device financial service experience (Omni-Channel CX)
MMCC for Finance
Three Key Advantages
Discover the Core Capability for customer service excellence
Operational Resilience
Smooth peak handling with automatic failover
Regulatory Compliance
Complete recording audit and permission control
Data-Driven CX
Clear KPIs and rapid strategy optimization
MMCC Achievement
Customer’s Achievement and Rewards
Driving Success for Our Prestigious Partnerships
MMCC Platform Leading the Market Position in Taiwan
Serving
5M+
users daily
Connecting
200K+
calls everyday
Patented
50+
technology
Handled
90%
telecom carriers
GCCA Best Customer Experience Enterprise Award
December 1, 2022
We're leading in seamless banking, merging personalized video assistance with operational efficiency.
Octon and First Bank: Shaping Financial Technology Future
November 07, 2023
First Bank's smart customer service has enhanced its user-friendly features for an improved service experience.
Taishin Bank Sweeps 6 Awards in APSAA Awards
August 21, 2023
Taishin Bank and tech partners Octon were recognized for their innovative upgrade of the bank's CTI system.
