Retail Service
Changing the Rules of Retail with Communication
At Octon, we understand the unique challenges of the retail industry. Our innovative software enhances customer experience, streamlines operations, and boosts efficiency.
Retail Solution
A New Consumer Relationship: Both Business and Friend
Fostering meaningful connections with your customers goes beyond mere foot traffic. Here’s how we help you prioritize people over numbers:
Taiwan #1 Customer Care Application
Customer-Centric Approach
In today’s competitive retail landscape, understanding and retaining customers is crucial.
Seamless Omnichannel Communication
Whether through in-store interactions or online channels, our omnichannel solutions ensure a consistent customer experience.
Data-Driven Insights
Make informed decisions and tailor your offerings to meet the evolving needs of your customers.
Key Features
Effective Management with the Right Tools
Our tools ensure seamless customer interactions, data security, and streamlined processes, empowering retail businesses to thrive.
Conversational Commerce
Unified Communication Platform
AI-Powered Customer Service
Customer Service
Conversational Commerce
Easy Implementation across channels
Smooth and empathetic customer interaction with AI and human support
Integrated data management, eliminating siloed information
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Our Value
People Matters More than Traffic
Satisfied customers are more likely to return, refer others, and increase their spending.
Our data-driven approach helps you measure and optimize customer interactions to achieve higher conversion rates and ROI.
Solution for Sales
Enhancing Engagement and Sales
Providing corporate members with an official online platform and digital communication can significantly enhance customer responses and sales coordination.
Our platform supports digitized communication, easy management, and effective recruitment, offering quick dissemination of product information and promotions.
Connect with people involved in your enterprise such as customers and partners
Case Study
Building Sustainable Relationships
Beyond transactions, we empower you to build lasting relationships with customers through personalized engagement and proactive support.
Our solutions enable you to deliver value-added services that enrich the overall shopping journey and differentiate your brand in a competitive market.
20%
80% of a company's profits come from 20% of loyal customers.
Acquiring new customers costs five times more than maintaining existing ones.
80%
