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  • 智慧服務一句話系統

    服務一句話

    提供並理解客戶之間的自然語言回應

  • 智慧質檢系統

    Account for Every Word

    提供強大且易於部署的 AI 解決方案，用於品質檢驗

  • 智慧服務一句話系統

    服務一句話

    提供並理解客戶之間的自然語言回應

  • 智慧質檢系統

    Account for Every Word

    提供強大且易於部署的 AI 解決方案，用於品質檢驗

  • 智慧服務一句話系統

    服務一句話

    提供並理解客戶之間的自然語言回應

  • 智慧質檢系統

    Account for Every Word

    提供強大且易於部署的 AI 解決方案，用於品質檢驗

我們的人工智能解決方案

量身打造的人工智慧解決方案

專為科技企業打造的平台，助力企業前所未有地實現更高的目標。

人工智慧翻譯

AI 自動回覆

人工智慧半自動回覆

摘要

人工智慧代理

人工智慧精進

我們的人工智慧治理

負責任且值得信賴的人工智慧

以安全性、公平性和透明性為原則構建。

A detailed system architecture diagram showcases Octon AI’s MMCC AI Customer Service Platform, integrating AI Quality Inspection, AI Agent, and AI IVR. It illustrates connections between customers, service platforms, AI models, and third-party integrations for seamless customer care management.
A detailed system architecture diagram showcases Octon AI’s MMCC AI Customer Service Platform, integrating AI Quality Inspection, AI Agent, and AI IVR. It illustrates connections between customers, service platforms, AI models, and third-party integrations for seamless customer care management.
A detailed system architecture diagram showcases Octon AI’s MMCC AI Customer Service Platform, integrating AI Quality Inspection, AI Agent, and AI IVR. It illustrates connections between customers, service platforms, AI models, and third-party integrations for seamless customer care management.

安全可靠

公平與包容

透明和可解釋

道德監管

隱私保護

持續改進

本公司致力於確保人工智慧（AI）技術的發展與運行符合負責任與透明的原則，並以國際AI治理理念為指引，落實 安全、公平、透明 的設計與管理。我們持續優化AI系統的運作品質與倫理審視機制，以實踐值得信任的人工智慧。

如有問題：聯絡 AIMS (aims@octon.net)

如有問題：請聯繫 AIMS（aims@octon.net）

如有問題：請聯繫 AIMS（aims@octon.net）

人工智慧性能

Model - C

訪問和使用 AI 聊天室——分類互動

高度適應您的需求的 AI 技術。

顯著提升準確性和性能表現。

最大限度地減少整合、調整和培訓的工作量。

輕鬆導入專有術語和詞組。

迅速建立質量檢查規則和多樣化的知識內容。

人工智慧企業解決方案：服務一句話（IVR）

服務一句話

提升效率、安全性與客戶滿意度。

  • 自然互動

    客戶無需再使用特定關鍵詞，系統亦能理解。

    先進語音識別技術

    更快速的解決方案

    便利服務

    透過人工智慧，互動變得自然，讓客戶能輕鬆獲得所需的協助。

  • 即時協助

    透過高效的呼叫路由和即時回應，縮短等待時間。

    即時回應常見問題

    全天候可用

    A smartphone screen displays an ongoing customer service call, featuring an AI-powered assistant responding instantly. A distressed customer message appears, reporting a lost credit card. The interface highlights real-time AI support for quick and efficient assistance.

  • 現場通話轉錄

    追蹤客戶互動對於品質保證和培訓至關重要。

    人工智慧驅動的語音轉文字 (STT) 轉換

    精準轉錄

    此功能不僅有助於監控對話，還能提供關於客戶需求和行為的寶貴洞察。

    A desktop screen displays the AUM User Interface, showcasing an AI-powered live call transcription system. The interface captures real-time speech-to-text (STT) conversion, accurately transcribing customer interactions for monitoring and insights.

    AUM 使用者介面

  • 內部部署安全性

    維持受控存取以保護您的組織免受潛在安全漏洞的威脅。

    安全的數據存儲

    受控訪問

  • 可自訂化

    定制我們的大型語言模型 (LLM) 以滿足您的特定需求。

    量身打造的語言模型

    可擴展的解決方案

  • Natural Interactivity

    Customers no longer need to use specific keywords for the system to understand.

    Advanced speech recognition

    Faster solution

    Convenient service

    With AI, the interactivity becomes natural making it easy for customers to get the help.

  • Prompt Assistance

    Reduce wait times with efficient call routing and instant responses.

    Instant responses to common queries

    24/7 availability

  • Live Call Transcription

    Keeping track of customer interactions is essential for quality assurance and training.

    AI-powered STT conversion

    Accurate transcription

    This feature not only aids in monitoring conversations but also provides valuable insights into customer needs and behaviors.

    AUM User Interface

  • On-Premise Security

    Maintain controlled access to protect your organization from potential breaches.

    Secure data storage

    Controlled access

  • Customizable

    Tailor our Large Language Model (LLM) to meet your specific needs.

    Tailored language models

    Scalable solutions

  • Natural Interactivity

    Customers no longer need to use specific keywords for the system to understand.

    Advanced speech recognition

    Faster solution

    Convenient service

    With AI, the interactivity becomes natural making it easy for customers to get the help.

  • Prompt Assistance

    Reduce wait times with efficient call routing and instant responses.

    Instant responses to common queries

    24/7 availability

  • Live Call Transcription

    Keeping track of customer interactions is essential for quality assurance and training.

    AI-powered STT conversion

    Accurate transcription

    This feature not only aids in monitoring conversations but also provides valuable insights into customer needs and behaviors.

    AUM User Interface

  • On-Premise Security

    Maintain controlled access to protect your organization from potential breaches.

    Secure data storage

    Controlled access

  • Customizable

    Tailor our Large Language Model (LLM) to meet your specific needs.

    Tailored language models

    Scalable solutions

  • Natural Interactivity

    Customers no longer need to use specific keywords for the system to understand.

    Advanced speech recognition

    Faster solution

    Convenient service

    With AI, the interactivity becomes natural making it easy for customers to get the help.

    A customer service representative wearing a headset assists a caller, with a happy client shown in an inset circle. The section highlights Natural Interactivity, emphasizing AI-powered speech recognition, faster solutions, and seamless service, making customer interactions more intuitive and efficient.

  • Live Call Transcription

    Keeping track of customer interactions is essential for quality assurance and training.

    AI-powered STT conversion

    Accurate transcription

    This feature not only aids in monitoring conversations but also provides valuable insights into customer needs and behaviors.

    A desktop screen displays the AUM User Interface, showcasing an AI-powered live call transcription system. The interface provides speech-to-text (STT) conversion and accurate transcription, enabling real-time conversation monitoring and valuable customer insights.

    AUM User Interface

  • Prompt Assistance

    Reduce wait times with efficient call routing and instant responses.

    Instant responses to common queries

    24/7 availability

    A desktop screen displays the AUM User Interface, showcasing an AI-powered live call transcription system. The interface provides speech-to-text (STT) conversion and accurate transcription, enabling real-time conversation monitoring and valuable customer insights.

  • On-Premise Security

    Maintain controlled access to protect your organization from potential breaches.

    Secure data storage

    Controlled access

    A hand interacts with a digital security interface, pressing a glowing lock icon on a circuit board, symbolizing secure data storage and controlled access. The visuals emphasize on-premise security, ensuring protection against potential breaches.

  • Customizable

    Tailor our Large Language Model (LLM) to meet your specific needs.

    Tailored language models

    Scalable solutions

    A glowing digital brain is interconnected with a neural network, symbolizing customizable large language models (LLMs). The visuals highlight tailored AI solutions and scalable adaptability to meet specific user needs.

  • Natural Interactivity

    Customers no longer need to use specific keywords for the system to understand.

    Advanced speech recognition

    Faster solution

    Convenient service

    With AI, the interactivity becomes natural making it easy for customers to get the help.

    A customer service representative wearing a headset assists a caller, with a happy client shown in an inset circle. The section highlights Natural Interactivity, emphasizing AI-powered speech recognition, faster solutions, and seamless service, making customer interactions more intuitive and efficient.

  • Live Call Transcription

    Keeping track of customer interactions is essential for quality assurance and training.

    AI-powered STT conversion

    Accurate transcription

    This feature not only aids in monitoring conversations but also provides valuable insights into customer needs and behaviors.

    A desktop screen displays the AUM User Interface, showcasing an AI-powered live call transcription system. The interface provides speech-to-text (STT) conversion and accurate transcription, enabling real-time conversation monitoring and valuable customer insights.

    AUM User Interface

  • Prompt Assistance

    Reduce wait times with efficient call routing and instant responses.

    Instant responses to common queries

    24/7 availability

    A desktop screen displays the AUM User Interface, showcasing an AI-powered live call transcription system. The interface provides speech-to-text (STT) conversion and accurate transcription, enabling real-time conversation monitoring and valuable customer insights.

  • On-Premise Security

    Maintain controlled access to protect your organization from potential breaches.

    Secure data storage

    Controlled access

    A hand interacts with a digital security interface, pressing a glowing lock icon on a circuit board, symbolizing secure data storage and controlled access. The visuals emphasize on-premise security, ensuring protection against potential breaches.

  • Customizable

    Tailor our Large Language Model (LLM) to meet your specific needs.

    Tailored language models

    Scalable solutions

    A glowing digital brain is interconnected with a neural network, symbolizing customizable large language models (LLMs). The visuals highlight tailored AI solutions and scalable adaptability to meet specific user needs.

聯絡業務

探索你的數位社群。立即聯繫我們的業務團隊，讓您的企業更上一層樓

立即聯絡

聯絡業務

探索你的數位社群。立即聯繫我們的業務團隊，讓您的企業更上一層樓

立即聯絡

聯絡業務

探索你的數位社群。立即聯繫我們的業務團隊，讓您的企業更上一層樓

立即聯絡

人工智慧企業解決方案：AI QI

AI 驅動的品質檢測

提供強大且易於部署的 AI 解決方案，用於品質檢驗。

  • 高效評估

    提升您的客戶服務品質。

    使用可自訂的參數即時評估對話

    獲取即時見解

    提升效能以快速評估能力

    A desktop screen displays the ENQI User Interface, showcasing an AI-powered evaluation system. The interface provides continuous assessment, actionable insights, and operational efficiency improvements to enhance customer service quality.

    ENQI 使用者介面

  • 持續監控

    在您的對話中實現卓越品質，從而提升客戶滿意度。

    確保遵循高標準

    快速提升服務品質

    顧客服務滿意度

  • Streamlined Quality Inspection

    Simplify your quality inspection process, increase accuracy

    Reduce labor-intensive processes

    Significantly increase inspection accuracy

    Minimize human errors

    A professional in a suit interacts with a digital interface displaying real-time analytics and quality inspection metrics on a laptop. The visuals emphasize AI-powered automation, enhancing inspection accuracy, reducing labor-intensive tasks, and minimizing human errors.

  • 更快的報告生成

    以超乎以往的速度生成詳細報告，助您迅速獲取洞察，提高商業運營決策效率。

    加速您的報表

    公正評估

    客服專員處理時間…

    A laptop screen displays an AI-powered report generation interface with detailed analytics, charts, and evaluation scores. Overlaying text contrasts manual processing with automated data handling, emphasizing faster report creation and unbiased assessments.

    AI QI 處理時間…

  • 人工智慧驅動的精準技術

    利用我們的人工智慧分析語義與上下文的能力。

    無需龐大的關鍵字庫

    以高精度分析語義和上下文

    迅速建立高質量規範與知識內容

    A glowing AI chip is embedded in a circuit board, symbolizing advanced AI-driven semantic and content analysis. The visuals highlight high-precision AI processing, eliminating the need for extensive keyword databases, and enabling rapid quality rule establishment.

  • Efficient Assessment

    Elevating your customer service quality.

    Evaluate conversations instantly with customizable parameters

    Gain immediate insights

    Boost efficiency for rapid evaluation capabilities

    ENQI User Interface

  • Continuous Monitoring

    Achieve superior quality in your conversations leading up to better customer satisfaction.

    Ensure adherence to high standards

    Rapid service quality improvements

    Customer Satisfaction

  • Streamlined Quality Inspection

    Simplify your quality inspection process, increase accuracy

    Reduce labor-intensive processes

    Significantly increase inspection accuracy

    Minimize human errors

  • Faster Report Generation

    Generate detailed reports faster than ever, enabling quick insights and prompt decision-making for your business operations.

    Accelerate Your Reporting

    Unbiased Evaluations

    Manual Agent Processing…

    QI Data Processing…

  • AI-Powered Precision

    Leverage our AI’s ability to analyze semantics and context.

    No need for extensive keyword libraries

    Analyze semantics and context with high accuracy

    Quickly establish quality rules and knowledge content

  • Efficient Assessment

    Elevating your customer service quality.

    Evaluate conversations instantly with customizable parameters

    Gain immediate insights

    Boost efficiency for rapid evaluation capabilities

    ENQI User Interface

  • Continuous Monitoring

    Achieve superior quality in your conversations leading up to better customer satisfaction.

    Ensure adherence to high standards

    Rapid service quality improvements

    Customer Satisfaction

  • Streamlined Quality Inspection

    Simplify your quality inspection process, increase accuracy

    Reduce labor-intensive processes

    Significantly increase inspection accuracy

    Minimize human errors

  • Faster Report Generation

    Generate detailed reports faster than ever, enabling quick insights and prompt decision-making for your business operations.

    Accelerate Your Reporting

    Unbiased Evaluations

    Manual Agent Processing…

    QI Data Processing…

  • AI-Powered Precision

    Leverage our AI’s ability to analyze semantics and context.

    No need for extensive keyword libraries

    Analyze semantics and context with high accuracy

    Quickly establish quality rules and knowledge content

智能客戶支援

以人工智慧革新客戶支持

提供無縫且全年無休的支援，結合尖端的 AI 解決方案。

不間斷服務時間

確保您的客戶始終能夠獲得及時的支援，透過持續且智能化的客戶服務來實現這一點。

智能客服

讓智能客服處理基本問題，讓人工客服專注於更複雜的問題。

持續學習

構建一個強大的支援數據庫，持續更新客戶溝通材料，以促進全面的人工智能學習。

統一服務渠道

將網站、應用程式和社交媒體整合到一個平台中，打造流暢的客戶體驗。

客戶反饋分析

透過客戶回饋數據分析改善服務流程，提高客戶滿意度。

智能質檢

以智能質量檢查高效驗證客戶通訊材料，確保符合監管標準。

AI 企業方案：AI 代理人

自適應聆聽，智慧導引

該系統分析客服對話並提供即時指導，以提升服務質量、價值和效率。

AI代理人，隨時隨地與您同行

AI代理始終可用，運用集體知識提供支援：

提升收益

提升顧客滿意度

提升營運效率

可擴展性

A person holds a tablet displaying an AI interface against a blurred cityscape at night, symbolizing AI-driven real-time customer service guidance. The visuals highlight adaptive listening, intelligent support, and enhanced operational efficiency.
A person holds a tablet displaying an AI interface against a blurred cityscape at night, symbolizing AI-driven real-time customer service guidance. The visuals highlight adaptive listening, intelligent support, and enhanced operational efficiency.
A person holds a tablet displaying an AI interface against a blurred cityscape at night, symbolizing AI-driven real-time customer service guidance. The visuals highlight adaptive listening, intelligent support, and enhanced operational efficiency.

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© 2025 Octon。版權所有。

您的聲音是我們的首要關注，今天就聯繫我們。

開始使用

聯絡我們

產品

解決方案

資源

關於我們

我們可以怎麼幫助您？

聯絡我們

© 2025 Octon。版權所有。

您的聲音是我們的首要關注，今天就聯繫我們。

開始使用

聯絡我們

產品

解決方案

資源

關於我們

我們可以怎麼幫助您？

聯絡我們

© 2025 Octon。版權所有。