MMCC
MMCC
革命你的
客戶體驗
革命你的
客戶體驗
改革客戶服務今日，
為明日的卓越榮辱由人工智慧提供動力。
改革客戶服務今日，
為明日的卓越榮辱由人工智慧提供動力。
你好，我發現我的帳戶上有一筆未經授權的交易。你能幫我處理嗎？
很抱歉聽到這件事。請提供您的帳號和有關費用的更多資訊，好嗎？
MMCC 是什麼？
台灣#1客戶服務應用程式
與您的客戶建立更好關係的完整解決方案
醫院的福利
提高生產力和病人護理
提高生產力和病人護理
加強診所的生產力，提供卓越的病患照護。以效率和同情心改革病患管理。
MMCC功能
MMCC功能
聯絡中心解決方案
聯絡中心解決方案
Where Service Meets Satisfaction
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
MMCC 优惠
Empowering Connectivity
Our Commitment to Secure and Innovative Communication Solutions
01
Secure Platform
Secure Platform
Intelligently routed the call back directly to the caller, without the need to dial any extension number.
02
Trusted Solution
Trusted Solution
Efficiently manages incoming calls by quickly routing them to available team members based on preset priorities.
03
Patented Innovation
Patented Innovation
Updates user lists by adding new connections, removing inactive ones, and categorizing based on department and position.
與您的客戶建立更好關係的完整解決方案
MMCC功能
MMCC功能
聯絡中心解決方案
聯絡中心解決方案
Where Service Meets Satisfaction
Where Service Meets Satisfaction
iDialer
Automatic Outbound Dialing System
Broadcast voice messages.
Simple IVR for easy customer interaction
TM
Outbound Marketing
Web-based system for outbound marketing.
Supports dynamic list loading and field definition.
Simple IVR for easy customer interaction
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iFax
Automatic Fax Functionality
Reduce specialist entry time
Improve service efficiency
Automatically load customer information
Seat Map
Idle
Idle
Idle
MMCC Report
Automatic Fax Functionality
Automatic Loading of Customer Information
Reducing Agent Input Time
Improving Service Efficiency
Scheduling Management
Automatic Fax Functionality
Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.
Configure and track agent schedules
Automated scheduling by skill proficiency
Manage agent time off and overtime
Financial Recording
Financial recording (video) system for the sale of high-risk products
Configurable recording query
Provides a recording review mechanism
Provides the agent with a recording serial number
Employ voice, voiceprint, and face recognition to improve identity validation
Email Management
Customer Service Email Management Platform
Automated Skill Assignment Mechanism for Email Inquiries
Customer Service Email Management Platform
iDialer
Automatic Outbound Dialing System
Broadcast voice messages.
Simple IVR for easy customer interaction
TM
Outbound Marketing
Web-based system for outbound marketing.
Supports dynamic list loading and field definition.
Simple IVR for easy customer interaction
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iFax
Automatic Fax Functionality
Reduce specialist entry time
Improve service efficiency
Automatically load customer information
Seat Map
Idle
Idle
Idle
MMCC Report
Automatic Fax Functionality
Automatic Loading of Customer Information
Reducing Agent Input Time
Improving Service Efficiency
Scheduling Management
Automatic Fax Functionality
Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.
Configure and track agent schedules
Automated scheduling by skill proficiency
Manage agent time off and overtime
Financial Recording
Financial recording (video) system for the sale of high-risk products
Configurable recording query
Provides a recording review mechanism
Provides the agent with a recording serial number
Employ voice, voiceprint, and face recognition to improve identity validation
Email Management
Customer Service Email Management Platform
Automated Skill Assignment Mechanism for Email Inquiries
Customer Service Email Management Platform
iDialer
Automatic Outbound Dialing System
Broadcast voice messages.
Simple IVR for easy customer interaction
TM
Outbound Marketing
Web-based system for outbound marketing.
Supports dynamic list loading and field definition.
Simple IVR for easy customer interaction
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iFax
Automatic Fax Functionality
Reduce specialist entry time
Improve service efficiency
Automatically load customer information
Seat Map
Idle
Idle
Idle
MMCC Report
Automatic Fax Functionality
Automatic Loading of Customer Information
Reducing Agent Input Time
Improving Service Efficiency
Scheduling Management
Automatic Fax Functionality
Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.
Configure and track agent schedules
Automated scheduling by skill proficiency
Manage agent time off and overtime
Financial Recording
Financial recording (video) system for the sale of high-risk products
Configurable recording query
Provides a recording review mechanism
Provides the agent with a recording serial number
Employ voice, voiceprint, and face recognition to improve identity validation
Email Management
Customer Service Email Management Platform
Automated Skill Assignment Mechanism for Email Inquiries
Customer Service Email Management Platform
iDialer
Automatic Outbound Dialing System
Broadcast voice messages.
Simple IVR for easy customer interaction
TM
Outbound Marketing
Web-based system for outbound marketing.
Supports dynamic list loading and field definition.
Simple IVR for easy customer interaction
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iFax
Automatic Fax Functionality
Reduce specialist entry time
Improve service efficiency
Automatically load customer information
Seat Map
Idle
Idle
Idle
MMCC Report
Automatic Fax Functionality
Automatic Loading of Customer Information
Reducing Agent Input Time
Improving Service Efficiency
Scheduling Management
Automatic Fax Functionality
Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.
Configure and track agent schedules
Automated scheduling by skill proficiency
Manage agent time off and overtime
Financial Recording
Financial recording (video) system for the sale of high-risk products
Configurable recording query
Provides a recording review mechanism
Provides the agent with a recording serial number
Employ voice, voiceprint, and face recognition to improve identity validation
Email Management
Customer Service Email Management Platform
Automated Skill Assignment Mechanism for Email Inquiries
Customer Service Email Management Platform
聯絡銷售
發現您的數位社群。今日聯繫我們的銷售團隊，提升您的業務至更高層次。
聯絡銷售
發現您的數位社群。今日聯繫我們的銷售團隊，提升您的業務至更高層次。
聯絡銷售
發現您的數位社群。今日聯繫我們的銷售團隊，提升您的業務至更高層次。
MMCC 优惠
Why choose MMCC Customer Service System?
Why choose MMCC customer service system?
Innovative Technology and Services
IMS Ready
Cloud Ready
Comprehensive Open IP Standard Platform
Rich Experience, Trustworthy
25 Years of Experience
Local Development Team
Long-Term Supplier in the Financial Telecom Industry
Successful Cases
8 out of the top 15 Financial Holding Companies
Create super-staff
MMCC Achievement
Customer’s Achievement and Rewards
Driving Success for Our Prestigious Partnerships
MMCC Leading the Market Position in Taiwan
Serving
5M+
users daily
Serving
5M+
users daily
Serving
5M+
users daily
Connecting
200K+
calls everyday
Connecting
200K+
calls everyday
Connecting
200K+
calls everyday
Patented
50+
technology
Patented
50+
technology
Patented
50+
technology
Handled
90%
telecom carriers
Handled
90%
telecom carriers
Handled
90%
telecom carriers
GCCA Best Customer Experience Enterprise Award
December 1, 2022
We're leading in seamless banking, merging personalized video assistance with operational efficiency.
Learn More
Taishin Bank Sweeps 6 Awards in APSAA Awards
August 21, 2023
First Bank's smart customer service has enhanced its user-friendly features for an improved service experience.
Learn More
Octon and First Bank: Shaping Financial Technology Future
November 07, 2023
Taishin Bank and tech partners Octon were recognized for their innovative upgrade of the bank's CTI system.
Learn More
Your Voice Our Priority, Reach Out Today.
Product
Solution
Resources
Your Voice Our Priority, Reach Out Today.
Product
Solution
Resources
Your Voice Our Priority, Reach Out Today.
Product
Solution
Resources
Your Voice Our Priority, Reach Out Today.
Product
Solution
Resources
Customer Stories
After switching to the Octon platform from Avaya/Nortel, we cut staff costs by 20%, gained more customers, boosted our sales, and speed up processing.
First Bank
第一銀行