MMCC 是什麼？
台灣#1客戶服務應用程式
與您的客戶建立更好關係的完整解決方案
醫院的福利
提高生產力和病人護理
加強診所的生產力，提供卓越的病患照護。以效率和同情心改革病患管理。
MMCC功能
聯絡中心解決方案
Where Service Meets Satisfaction
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
Customer Service Seat Map Traffic
Available
Moderate
High
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
Customer Service Seat Map Traffic
Available
Moderate
High
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
Customer Service Seat Map Traffic
Available
Moderate
High
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
Customer Service Seat Map Traffic
Available
Moderate
High
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
Customer Service Seat Map Traffic
Available
Moderate
High
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
Customer Service Seat Map Traffic
Available
Moderate
High
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
Customer Service Seat Map Traffic
Available
Moderate
High
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
Customer Service Seat Map Traffic
Available
Moderate
High
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
Customer Service Seat Map Traffic
Available
Moderate
High
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
Customer Service Seat Map Traffic
Available
Moderate
High
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
Customer Service Seat Map Traffic
Available
Moderate
High
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
Customer Service Seat Map Traffic
Available
Moderate
High
MMCC 优惠
Empowering Connectivity
Our Commitment to Secure and Innovative Communication Solutions
01
Secure Platform
Intelligently routed the call back directly to the caller, without the need to dial any extension number.
02
Trusted Solution
Efficiently manages incoming calls by quickly routing them to available team members based on preset priorities.
03
Patented Innovation
Updates user lists by adding new connections, removing inactive ones, and categorizing based on department and position.
與您的客戶建立更好關係的完整解決方案
MMCC功能
聯絡中心解決方案
Where Service Meets Satisfaction
iDialer
Automatic Outbound Dialing System
Broadcast voice messages.
Simple IVR for easy customer interaction
TM
Outbound Marketing
Web-based system for outbound marketing.
Supports dynamic list loading and field definition.
Simple IVR for easy customer interaction
iFax
Automatic Fax Functionality
Reduce specialist entry time
Improve service efficiency
Automatically load customer information
MMCC Report
Automatic Fax Functionality
Automatic Loading of Customer Information
Reducing Agent Input Time
Improving Service Efficiency
Scheduling Management
Automatic Fax Functionality
Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.
Configure and track agent schedules
Automated scheduling by skill proficiency
Manage agent time off and overtime
Financial Recording
Financial recording (video) system for the sale of high-risk products
Configurable recording query
Provides a recording review mechanism
Provides the agent with a recording serial number
Employ voice, voiceprint, and face recognition to improve identity validation
Email Management
Customer Service Email Management Platform
Automated Skill Assignment Mechanism for Email Inquiries
Customer Service Email Management Platform
iDialer
Automatic Outbound Dialing System
Broadcast voice messages.
Simple IVR for easy customer interaction
TM
Outbound Marketing
Web-based system for outbound marketing.
Supports dynamic list loading and field definition.
Simple IVR for easy customer interaction
iFax
Automatic Fax Functionality
Reduce specialist entry time
Improve service efficiency
Automatically load customer information
MMCC Report
Automatic Fax Functionality
Automatic Loading of Customer Information
Reducing Agent Input Time
Improving Service Efficiency
Scheduling Management
Automatic Fax Functionality
Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.
Configure and track agent schedules
Automated scheduling by skill proficiency
Manage agent time off and overtime
Financial Recording
Financial recording (video) system for the sale of high-risk products
Configurable recording query
Provides a recording review mechanism
Provides the agent with a recording serial number
Employ voice, voiceprint, and face recognition to improve identity validation
Email Management
Customer Service Email Management Platform
Automated Skill Assignment Mechanism for Email Inquiries
Customer Service Email Management Platform
iDialer
Automatic Outbound Dialing System
Broadcast voice messages.
Simple IVR for easy customer interaction
TM
Outbound Marketing
Web-based system for outbound marketing.
Supports dynamic list loading and field definition.
Simple IVR for easy customer interaction
iFax
Automatic Fax Functionality
Reduce specialist entry time
Improve service efficiency
Automatically load customer information
MMCC Report
Automatic Fax Functionality
Automatic Loading of Customer Information
Reducing Agent Input Time
Improving Service Efficiency
Scheduling Management
Automatic Fax Functionality
Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.
Configure and track agent schedules
Automated scheduling by skill proficiency
Manage agent time off and overtime
Financial Recording
Financial recording (video) system for the sale of high-risk products
Configurable recording query
Provides a recording review mechanism
Provides the agent with a recording serial number
Employ voice, voiceprint, and face recognition to improve identity validation
Email Management
Customer Service Email Management Platform
Automated Skill Assignment Mechanism for Email Inquiries
Customer Service Email Management Platform
iDialer
Automatic Outbound Dialing System
Broadcast voice messages.
Simple IVR for easy customer interaction
TM
Outbound Marketing
Web-based system for outbound marketing.
Supports dynamic list loading and field definition.
Simple IVR for easy customer interaction
iFax
Automatic Fax Functionality
Reduce specialist entry time
Improve service efficiency
Automatically load customer information
MMCC Report
Automatic Fax Functionality
Automatic Loading of Customer Information
Reducing Agent Input Time
Improving Service Efficiency
Scheduling Management
Automatic Fax Functionality
Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.
Configure and track agent schedules
Automated scheduling by skill proficiency
Manage agent time off and overtime
Financial Recording
Financial recording (video) system for the sale of high-risk products
Configurable recording query
Provides a recording review mechanism
Provides the agent with a recording serial number
Employ voice, voiceprint, and face recognition to improve identity validation
Email Management
Customer Service Email Management Platform
Automated Skill Assignment Mechanism for Email Inquiries
Customer Service Email Management Platform
iDialer
Automatic Outbound Dialing System
Broadcast voice messages.
Simple IVR for easy customer interaction
TM
Outbound Marketing
Web-based system for outbound marketing.
Supports dynamic list loading and field definition.
Simple IVR for easy customer interaction
iFax
Automatic Fax Functionality
Reduce specialist entry time
Improve service efficiency
Automatically load customer information
MMCC Report
Automatic Fax Functionality
Automatic Loading of Customer Information
Reducing Agent Input Time
Improving Service Efficiency
Scheduling Management
Automatic Fax Functionality
Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.
Configure and track agent schedules
Automated scheduling by skill proficiency
Manage agent time off and overtime
Financial Recording
Financial recording (video) system for the sale of high-risk products
Configurable recording query
Provides a recording review mechanism
Provides the agent with a recording serial number
Employ voice, voiceprint, and face recognition to improve identity validation
Email Management
Customer Service Email Management Platform
Automated Skill Assignment Mechanism for Email Inquiries
Customer Service Email Management Platform
iDialer
Automatic Outbound Dialing System
Broadcast voice messages.
Simple IVR for easy customer interaction
TM
Outbound Marketing
Web-based system for outbound marketing.
Supports dynamic list loading and field definition.
Simple IVR for easy customer interaction
iFax
Automatic Fax Functionality
Reduce specialist entry time
Improve service efficiency
Automatically load customer information
MMCC Report
Automatic Fax Functionality
Automatic Loading of Customer Information
Reducing Agent Input Time
Improving Service Efficiency
Scheduling Management
Automatic Fax Functionality
Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.
Configure and track agent schedules
Automated scheduling by skill proficiency
Manage agent time off and overtime
Financial Recording
Financial recording (video) system for the sale of high-risk products
Configurable recording query
Provides a recording review mechanism
Provides the agent with a recording serial number
Employ voice, voiceprint, and face recognition to improve identity validation
Email Management
Customer Service Email Management Platform
Automated Skill Assignment Mechanism for Email Inquiries
Customer Service Email Management Platform
iDialer
Automatic Outbound Dialing System
Broadcast voice messages.
Simple IVR for easy customer interaction
TM
Outbound Marketing
Web-based system for outbound marketing.
Supports dynamic list loading and field definition.
Simple IVR for easy customer interaction
iFax
Automatic Fax Functionality
Reduce specialist entry time
Improve service efficiency
Automatically load customer information
MMCC Report
Automatic Fax Functionality
Automatic Loading of Customer Information
Reducing Agent Input Time
Improving Service Efficiency
Scheduling Management
Automatic Fax Functionality
Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.
Configure and track agent schedules
Automated scheduling by skill proficiency
Manage agent time off and overtime
Financial Recording
Financial recording (video) system for the sale of high-risk products
Configurable recording query
Provides a recording review mechanism
Provides the agent with a recording serial number
Employ voice, voiceprint, and face recognition to improve identity validation
Email Management
Customer Service Email Management Platform
Automated Skill Assignment Mechanism for Email Inquiries
Customer Service Email Management Platform
iDialer
Automatic Outbound Dialing System
Broadcast voice messages.
Simple IVR for easy customer interaction
TM
Outbound Marketing
Web-based system for outbound marketing.
Supports dynamic list loading and field definition.
Simple IVR for easy customer interaction
iFax
Automatic Fax Functionality
Reduce specialist entry time
Improve service efficiency
Automatically load customer information
MMCC Report
Automatic Fax Functionality
Automatic Loading of Customer Information
Reducing Agent Input Time
Improving Service Efficiency
Scheduling Management
Automatic Fax Functionality
Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.
Configure and track agent schedules
Automated scheduling by skill proficiency
Manage agent time off and overtime
Financial Recording
Financial recording (video) system for the sale of high-risk products
Configurable recording query
Provides a recording review mechanism
Provides the agent with a recording serial number
Employ voice, voiceprint, and face recognition to improve identity validation