Orion Connect AI Platform
Revolutionize your
Customer Experiences
Revolutionizing Customer Service Today, Powered by AI for Tomorrow's Excellence.
Learn More
What is Orion Connect AI Platform?
Taiwan #1 Customer Care Application
A complete solution for building a better relationship with your customers.
Multi Tenancy
Orion Connect AI Platform
Management and Maintenance
Accelerate your customer care and deploy our solution flexibly.
MMCC Platform Features
Contact Center Solution
Where Service Meets Satisfaction.
Contact Center
IP PBX
Switchboard
Maintenance
Platform Maintenance
CTI
Backend Integration
Intelligent Access Interface
ACD
Smart Route Dispatch
LOG
Recording Management
AI Speech-to-Text
CRM
CS Check-In Platform
Management
CS Management Platform
Smart Reports
Check-In Seat Map
CS Management Panel
Application
Orion Connect AI Platform Benefits
Empowering Connectivity
Our Commitment to Secure and Innovative Communication Solutions
01
Secure Platform
Intelligently routed the call back directly to the caller, without the need to dial any extension number.
02
Trusted Solution
Efficiently manages incoming calls by quickly routing them to available team members based on preset priorities.
03
Patented Innovation
Updates user lists by adding new connections, removing inactive ones, and categorizing based on department and position.
A complete solution for building a better relationship with your customers
Orion Connect AI Platform Benefits
Why choose Orion Connect AI Platform
Customer Service System?
Discover the best choice for customer service excellence.
Innovative Technology and Services
IMS Ready
Cloud Ready
Comprehensive Open IP Standard Platform
Rich Experience, Trustworthy
25 Years of Experience
Local Development Team
Long-Term Supplier in the Financial Telecom Industry
Successful Cases
8 out of the top 15 Financial Holding Companies
Create super-staff
Orion Connect AI Platform Achievement
Customer’s Achievement and Rewards
Driving Success for Our Prestigious Partnerships
Orion Connect AI Platform Leading the Market Position in Taiwan
Serving
5M+
users daily
Connecting
200K+
calls everyday
Patented
50+
technology
Handled
90%
telecom carriers
GCCA Best Customer Experience Enterprise Award
December 1, 2022
We're leading in seamless banking, merging personalized video assistance with operational efficiency.
Octon and First Bank: Shaping Financial Technology Future
November 07, 2023
First Bank's smart customer service has enhanced its user-friendly features for an improved service experience.
Taishin Bank Sweeps 6 Awards in APSAA Awards
August 21, 2023
Taishin Bank and tech partners Octon were recognized for their innovative upgrade of the bank's CTI system.
Customer Stories
After switching to the Octon platform from Avaya/Nortel, we cut staff costs by 20%, gained more customers, boosted our sales, and speed up processing.
