Orion Connect AI
A Smart Customer Service Platform
It unifies voice, video, text, and AI into one platform to manage every service need
Smart PBX
OneSwitch
A smarter, more reliable way to answer every customer call
Flexibly handles high call volumes without missing business opportunities
Supports your existing telephony setup for seamless, pain-free upgrades
Stable call quality that gives customers greater confidence
Automated Voice Assistant
OneIVR
Your 24/7 always-open service counter
Customers can easily access information or complete tasks with simple steps
Reduces waiting time and improves customer satisfaction
Customizable workflows to quickly adapt to campaigns and policy changes
Intelligent Routing Engine
OneRouter
Finds the right expert in the shortest time
AI analyzes customer needs and automatically matches the best agent
Reduces transfers and improves first-call resolution
Shorter call times and better overall customer experience
The Best Workspace for Customer Service Agents
OneDesk
Higher efficiency, lower stress
Voice, chat, and video fully integrated into one interface
One-click access to customer information for faster responses
Interaction history and recordings available in one place
Real-Time Operations Radar
OneReport
The “dashboard” of your contact center
Monitor answer rate, wait time, and service quality in real time
Intuitive charts that help supervisors make faster decisions
Auto-generated reports that save significant analysis time
Centralized Operations Hub
OneConsole
Effortlessly manage even the most complex operations
One platform for multiple departments, branches, and brands
Tiered permissions and clear settings to reduce operational risks
Flexible configuration to support future growth and expansion
Complete Call Recording Protection
OneLogger
Your best partner for improving service quality
Review every conversation and pinpoint issues instantly
Supports encryption and audits to protect both the company and customers
Use real calls to train new agents for faster improvement
Real-Time Agent Management Room
OneMap Seat Monitoring
Your contact center’s real-time “War Room”
View every agent’s live status at a glance
Quickly dispatch support during peak hours
Clear visibility into overall workload
Unified Integration
CTI & CRM Integration
The data bridge that amplifies service value
Customer information pops up instantly when a call connects
Better understanding of customer needs for more accurate responses
Seamless with existing enterprise systems for smooth deployment
Intelligent Outbound Dialing
TM Outbound & Marketing Module
Reach customers accurately and boost conversion rates
Auto-dialing, campaign management, and blacklist control
Real-time campaign tracking for continuous optimization
Ideal for collections, surveys, notifications, and more
Orion Connect AI Benefits
Implementation Benefits
Service Hours
24/7 customer service availability
AI
Intelligent Customer Service
AI handles basic inquiries, allowing human agents to focus on complex issues
Knowledge Base
Accumulates customer interactions to expand the knowledge base and strengthen AI learning
Service Channels
Integrates multiple service channels into a single platform to enhance user experience
Customer Feedback
Analyzes feedback data to optimize service processes and improve customer satisfaction
QI
Intelligent Quality Inspection
AI-powered quality checks ensure compliance and quickly summarize key points
Core Advantages
Discover the Core Capability for business and customer service excellence
Business Benefits
Shorter wait times, lower costs
Higher answer rates
Measurable quality
Scalable & flexible
Customer Benefits
Faster, more accurate service
Easy contact anywhere
Fewer transfers
Smoother experience
