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Customer Care

AI-Powered Customer Service Excellence

Our intelligent, all-in-one AI-driven customer service solution streamlines interactions across multiple channels—voice, chat, video, and email—enhancing efficiency and customer satisfaction.

Omnichannel Support

AI-Powered Assistance

Smart Routing & Workflow

Advanced AI Quality Assurance

Secure & Scalable

Three customer service representatives wearing headsets sit in a bright, modern office while working on laptops. They are smiling and focused, representing a professional AI-powered support team.
Three customer service representatives wearing headsets sit in a bright, modern office while working on laptops. They are smiling and focused, representing a professional AI-powered support team.
Three customer service representatives wearing headsets sit in a bright, modern office while working on laptops. They are smiling and focused, representing a professional AI-powered support team.

Recognized by Industry Leaders

Decentralized Digital Communication

Main performance metrics highlight our industry impact:

60%

60%

of Taiwan's top 15 financial holding companies, 9 have chosen us.

70%

70%

Comprehensive communication functions.

95%

95%

Customers Over 1,000 enterprises.

TOP

15

 Customer Group 400 contracts with over 10 years of repeat renewals.

Financial Management and Maintenance Solution

Robust Virtual Communication Network

Accelerate your customer care and deploy our solution flexibly.

Customer Service Staff

Two professional customer service agents wearing headsets work at desktop computers in an office setting, providing voice and video support.
Two professional customer service agents wearing headsets work at desktop computers in an office setting, providing voice and video support.
  • Voice/Video Self-Service Multi-Channel Services

  • Customer Service Software Phone and Service Web Interface

  • AI Integrated Services

  • Customer Service MMCC AI Integration with 3rd Party Applications

Customer Service Supervisor

A smiling woman in business attire holds a digital tablet while standing near a window, representing real-time monitoring and supervisory tasks.
A smiling woman in business attire holds a digital tablet while standing near a window, representing real-time monitoring and supervisory tasks.
  • Real-Time Monitoring of Customer Service Agents' Status

  • Scheduling System

  • Historical Reports

  • Call Recording Monitoring/Quality Inspection Evaluation

System Administrator

A person in a suit operates a laptop displaying futuristic digital dashboards and analytics, symbolizing system administration and workflow monitoring.
A person in a suit operates a laptop displaying futuristic digital dashboards and analytics, symbolizing system administration and workflow monitoring.
  • Management Interface

  • Workflow Design Interface

  • Real-Time Workflow Monitoring

  • Abnormality Alerts

Multi-Channel, Multi-Media All-Round Service.

Taiwan #1 Customer Care Application

A complete solution for building a better relationship with your customers.

Taiwan’s leading AI-driven customer service solution with multi-channel support—phone, email, chatbot, video, and app-based communication—offering two-way data integration and flexible, all-in-one service capabilities.
Taiwan’s leading AI-driven customer service solution with multi-channel support—phone, email, chatbot, video, and app-based communication—offering two-way data integration and flexible, all-in-one service capabilities.

Smart, Scalable, and Effortless Customer Service

Full Functionality, High Flexibility, and No Wasted Investment

A smart, scalable platform for seamless operations and AI-powered support—helping businesses focus on customers, not complexity.

Your Voice Our Priority, Reach Out Today.

Product

Solution

Resources

How can we help?

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© 2025 Octon. All Rights Reserved.

Your Voice Our Priority, Reach Out Today.

Product

Solution

Resources

How can we help?

Contact Us

© 2025 Octon. All Rights Reserved.

Your Voice Our Priority, Reach Out Today.

Product

Solution

Resources

How can we help?

Contact Us

© 2025 Octon. All Rights Reserved.