Octon International showcased their AI customer service solutions at the 2025 AI TAIWAN exhibition, receiving positive feedback from all sectors.

Octon International showcased its cutting-edge artificial intelligence solutions at the 2025 AI TAIWAN 未來商務展 (Future Commerce Exhibition), held from June 26-28 at the Taipei Expo Park 爭艷館. The company's innovative AI customer service platform drew significant attention from financial industry professionals and digital transformation leaders.

Charles Chan, CEO of Octon International (center), and Paul Kuo, Executive Vice President of Sales & Marketing (second from left), with team members showcasing AI solutions at the 2025 AI TAIWAN Future Commerce Exhibition.

Exhibition Highlights: "AI in Action"

The three-day exhibition, themed "AI in Action," brought together over 250 companies demonstrating practical AI applications across various industries. As a leading AI customer service solution provider, Octon International presented specialized solutions tailored specifically for the financial sector's unique requirements and compliance needs.

Octon's Four Core AI Solutions

Building on years of innovation in customer service platforms, Octon unveiled four flagship AI technologies designed to address critical pain points in financial services:

1. OneScore (Smart Quality Inspection)

Utilizing advanced AI algorithms and big data analytics, OneScore automatically detects potential risks in business processes while ensuring information accuracy and regulatory compliance. This breakthrough tool is particularly valuable for financial institutions facing increasingly strict compliance requirements, helping optimize processes and control risks.

2. OneAgent (AI Customer Representative)

Powered by Large Language Model (LLM) technology, OneAgent provides real-time customer support with personalized service based on historical data and regulatory requirements. The system significantly enhances customer interaction experiences while maintaining information security standards, serving as a powerful tool for financial institutions to build deeper customer relationships.

3. OneIVR (One-Sentence Service)

Designed to simplify customer service processes, OneIVR quickly responds to common customer inquiries with precise answers, preventing customers from getting lost in complex service menus. This system substantially reduces the workload on human customer service teams, allowing them to focus on more complex issues while improving operational efficiency.

4. OnePrefect (AI Quality Monitor)

This comprehensive monitoring technology continuously oversees and enhances customer service quality by identifying non-compliant situations in real-time during service interactions, ensuring consistency and regulatory compliance throughout the service process.

Introducing Orion Connect AI Platform

The centerpiece of Octon's exhibition was the unveiling of their next-generation AI customer service platform, Orion Connect AI. This comprehensive platform represents years of technological development and innovation, seamlessly integrating all four AI solutions into a unified system.

Orion Connect AI demonstrates Octon's deep technical expertise while delivering tangible benefits:

• Significantly improved service efficiency for financial institutions

• Reduced operational costs through intelligent automation

• Enhanced customer satisfaction through personalized, compliant interactions

• Streamlined digital transformation processes

Charles Chan, CEO of Octon International, sharing his vision and ideas with exhibition attendees at the 2025 AI Taiwan Future Commerce Exhibition.

Industry Impact and Future Vision

At the 2025 AI TAIWAN exhibition, Octon International emphasized AI's critical role in digital transformation across industries. The company's solutions address the evolving needs of financial services, where regulatory compliance, customer experience, and operational efficiency must work in harmony.

With the continued advancement of financial technology, Octon International remains committed to developing increasingly intelligent and efficient solutions. Their comprehensive approach to AI-powered customer service positions them as a key partner for financial institutions and enterprises seeking to embrace the digital future.

Market Reception

The exhibition drew widespread attention from industry professionals, highlighting the growing demand for specialized AI solutions in regulated industries like financial services. Octon's focus on compliance-ready, security-conscious AI tools resonated particularly well with financial sector representatives seeking practical digital transformation solutions.

📢 For more information, feel free to contact us:

• 📧 Email: sales@octon.net

• 🌐 Website: www.octon.net

• 📞 Phone: +886-2-2655-2898